The LCS 3: Foulk, Millcroft & Shipley
LCS Foulk: ASID Bronze award- Specialty category
Project Type
Renovation
2024
Care Type
Independent Living, Assisted Living, Skilled Nursing Facility
There have been several impactful renovation results:
- Resident Well-being: Just months after completion, the work is already fostering social connections, promoting quality of life and helping older adults live their lives to the fullest.
- Marketability: The vibrant new look has phones ringing and families eager to visit.
- Occupancy: There’s been a significant boost in occupancy—up to 85.7% for all three sites with almost 100% for Foulk, 81.1% for Shipley and 84.4% for Millcroft Living.
![MillcroftDining exterior of Gracewin of Baxter](https://aptura.directsupply.com/wp-content/uploads/2024/06/MillcroftDining.png)
Intentional Senior Living Designs: Combating Isolation
Loneliness and social isolation in older adults pose serious public health risks, affecting a growing number of seniors in the United States, putting them at risk for dementia and other serious medical conditions, according to the Centers for Disease Control and Prevention.1 Studies show this impacts about one-third of adults aged 65 and older who report feeling lonely on a regular basis, and around 17 percent of seniors are considered to be socially isolated, lacking meaningful connections and interactions. LCS with Direct Supply Aptura took the idea of designing for wellness and socialization from ordinary to extraordinary. The result: A look at the future of senior living architecture and design.
![FoulkLivingArea](https://aptura.directsupply.com/wp-content/uploads/2024/06/FoulkLivingArea.png)
![FoulkDining](https://aptura.directsupply.com/wp-content/uploads/2024/06/FoulkDining.png)
![FoulkLounge](https://aptura.directsupply.com/wp-content/uploads/2024/06/FoulkLounge.png)
![Shipley04](https://aptura.directsupply.com/wp-content/uploads/2024/06/Shipley04-scaled.jpg)
![ShipleyLiving](https://aptura.directsupply.com/wp-content/uploads/2024/06/ShipleyLiving-e1717514726733.png)
![Shipley14](https://aptura.directsupply.com/wp-content/uploads/2024/06/Shipley14-scaled-e1717514807662.jpg)
![ShipleyLounge](https://aptura.directsupply.com/wp-content/uploads/2024/06/ShipleyLounge-e1717514868151.png)
![MillcroftDining](https://aptura.directsupply.com/wp-content/uploads/2024/06/MillcroftDining-e1717515447294.png)
![MillcroftLounge](https://aptura.directsupply.com/wp-content/uploads/2024/06/MillcroftLounge.png)
Forming a Partnership for Excellence
The partnership between Direct Supply® Aptura® and Life Care Services, an LCS company, stands as a testament to the power of transformation and meaningful collaboration. In late 2021, LCS took over management of Foulk Living Manor, Shipley Living Manor, and Millcroft Living. LCS created a rebranding strategy with a focus on hospitality lifestyle, community connection and resident satisfaction. “The changes inspired the need for a physical renovation to provide each community with an updated, fresh, welcoming look,” said Copple of Life Care Services. The company has been recognized as #1 in Resident Satisfaction among Independent Senior Living Communities for the fifth consecutive year and added a #1 in Customer Satisfaction among Assisted Living/Memory Care Communities in the J.D. Power 2024 U.S. Senior Living Satisfaction Study. The awards make Life Care Services the most awarded Senior Living Provider in the nation. With notepads and cameras in hand, the Direct Supply Aptura team took copious notes and photos. “We quickly discovered these buildings suffered from years of deferred maintenance and failure to update the interiors and exteriors prior to LCS ownership,” said Daniel Pottratz, Senior Project Manager for LCS Development. They prioritized curb appeal, structure and updating and repairing the outdated interiors, which included replacing roofs that were causing leaks and other damage to the buildings. Moving inside, a major facelift got underway: flooring in common hallways, dining rooms and reception area was replaced. “Bar/Lounge” areas were created with new millwork, mounted televisions and comfortable seating. New light fixtures, ceilings and painting and wallpaper were installed. “What makes the design/build at these three sites stand out is the stark difference in appearance between the original conditions of the buildings and the current,” said Pottratz. “They were dark, uninviting and poorly maintained before and now are bright, welcoming and well-maintained.”
![Shipley11](https://aptura.directsupply.com/wp-content/uploads/2024/06/Shipley11-scaled-e1717517451615.jpg)
![Foulk7](https://aptura.directsupply.com/wp-content/uploads/2024/06/Foulk7-scaled.jpg)
![Millcroft6](https://aptura.directsupply.com/wp-content/uploads/2024/06/Millcroft6-scaled-e1717517326964.jpg)
![Foulk2](https://aptura.directsupply.com/wp-content/uploads/2024/06/Foulk2-scaled.jpg)
The Results
“These new designs are transformational,” says Copple. “They reflect what we know is the importance of social interaction so seniors don’t feel isolated and feel like they belong.“
“What stands out the most with this renovation project is the significant transformation that has taken place,” said Nick Komp, PMP Project Manager, Direct Supply Aptura. “When we walked into these dilapidated and outdated buildings in 2021, they were depressing and desperately needed some TLC. Now we’ve got bistros and common areas where the seniors are enjoying themselves having coffee or happy hours every day. The whole mood has been uplifted.”
Since the renovations, the communities have noticed an increase in family and guest visits and positive commentary about the transformation.
“As prospects, residents and families watched the work being done and witnessed the investment being made in these aging buildings, their level of trust and excitement was growing,” said Kate Webster, Regional Marketing & Sales Director. “The same goes for the staff who had been with Millcroft, Shipley and Foulk for many years serving residents. They welcomed the challenge that temporary construction created for their day-to-day work because they knew the outcome was worth it. Today, the teams are proud to have fresh and gorgeous spaces, better functioning kitchens, safer entryways, and rooms that meet the desires of today’s residents.
We found the site visit to Direct Supply to be a wonderful experience for our leaders. It was great to give input that would impact the direction of the design and finishes. We also found dining chair selections to be most important to the Executive Directors and they were glad to be able to test out the options, “ she added.
References
- Centers for Disease Control and Prevention article. Loneliness and Social Isolation Linked to Serious Health Conditions (cdc.gov)