As the spread of COVID-19 continues throughout the United States, we recognize many residents of Senior Living facilities as well as staff members will struggle to stay safe, healthy and content. That’s why our experts created this list of tips for using Senior Living technology to help you keep morale up and maintain safety at your Senior Living community.

Monitor Viral Transmissions and Resident Movements

Closely monitoring residents and staff can help reduce the amount of novel coronavirus transmissions and keep residents safer. Here are a few solutions that can help you keep tabs:

New Falls Prevention Solution: SafelyYou

Since the start of the pandemic, there has been a 20% increase in falls1 for Memory Care residents. With social distancing guidelines in effect and a limit on visitors, residents are spending more time alone and unsupervised in their rooms. This is especially problematic for Memory Care residents, who were already falling twice as often as seniors without dementia.2

SafelyYou, an artificial intelligence-enabled camera system, can help solve this problem. It detects falls of individuals with dementia in real time. Communities that have piloted SafelyYou have seen up to 40% fewer falls and up to a 80% reduction in fall-related ER visits. SafelyYou can also help reduce insurance premium costs, increase staff efficiency when responding to falls and reduce out-of-pocket health expenses for families.

Once the SafelyYou system detects a fall, it notifies care staff, who can view the video immediately after the fall. Viewing the recordings can help caregivers make adjustments to help prevent falls in the future.

Learn more about how SafelyYou can help you prevent falls.

Real-Time Location Systems (RTLS): CenTrak’s TruView™ Solution

If a resident or staff member contracts coronavirus, would you know who they came in contact with and which portions of your community they visited? Could you use help understanding how long it takes staff to deliver care and what type of care is needed for unscheduled resident emergency calls? Real-time location systems can help with answers to these and other care and operational challenges facing your communities, all while reducing the burden of technology use for staff. Additionally, these systems enable residents and staff to call for help when needed – while reducing time spent searching for critical care equipment – by keeping track of equipment location throughout your community.

CenTrak’s new TruView™ solution, the first cost-effective, passive RTLS designed specifically for the needs of Senior Living, will allow you and your staff to put robust contact tracing, ADL tracking, security and infection control processes in place. Contact us to learn more about this innovative technology.

Temperature Sensing: Direct Supply, Goodview and More

Early, noninvasive detection of residents and staff with fevers can help reduce the spread of COVID-19. Infrared thermometers are a great way to achieve this, as they enable you to take the temperature of residents, staff and guests without making physical contact. New technology is also emerging in this space to provide remote temperature taking, such as thermal temperature scanning kiosks.

Thermal temperature scanners4 detect a person’s temperature without contact or need for human intervention. If an elevated temperature is detected, the device alerts the individual with audible and visual confirmation. This technology can help lower staffing expenses, reduce risk of exposure, provide immediate data for staff and demonstrate that safety is a top priority. As this technology continues to evolve, these temperature scanners can eventually be used to send alerts to mobile staff, lock a door or connect to a visitor management system for further screening questions if an elevated temperature is detected.

Need help finding which thermometers are best for your senior population? Read our tips.

Keeping Your Community Healthy and Secure

One of the most notable ways to help protect resident health and safety is keeping track of who enters the building and reducing unnecessary visitors.

Visitor Management: Brivo

Visitor management systems can allow you to screen guests, automate sign-in and sign-out procedures, print identifying badges and view visitor logs. These systems can often be quickly deployed, and in some instances, can be self-installed.

The Brivo Visitor Management system is a cost-effective solution that can be deployed quickly on any iPad to enable your community to automate the sign-in/sign-out experience, notify staff when visitors arrive and get reports of visitors to the community. Plus, it can be installed by facility staff. Contact us to learn more about this solution. 

Smart Vitals Collection: DS smart®

Today’s leading software allows caregivers to take and record vital signs throughout their community in record-setting (and reliable) fashion. The DS smart solution from Direct Supply is compatible with a growing list of EMR providers along with wireless vital signs monitors and scales. Using the app, DS smart technology instantly uploads data from the device along with a time stamp for accurate, real-time results.

See if the DS smart solution is compatible with your equipment here.

DS smart Technology for Senior Living

Maintaining Senior Living Security: Digital Watchdog, Brivo, Goodview and More

Managing who enters your facility is critical during this time to ensure the safety of your staff and residents. Additionally, securing medical equipment now will help guarantee it is there when you need it. Access control, card readers and wireless lock systems can be easily deployed to help ensure only approved staff can enter the building or certain rooms. Intercom systems can allow your staff to video chat with visitors to screen them before remotely granting access. Additionally, video security systems can be installed throughout the interior or exterior of a building to monitor guests and keep track of potential intruders or those who may seek to steal critical medical supplies.

Our extensive product offering and nationwide installation services can help you deploy these systems in your building. Contact us for help choosing the best solution for your community.

Virtual Visits and Resident Engagement

Because of social distancing practices and new visitor policies, it will be more difficult for residents to stay in touch with family and friends. Here are a few tips to help ensure your residents stay connected:

Commercial-Grade Wi-Fi: Aruba Networks

During the coming weeks and months, much of what happened in person will begin to occur virtually.  Can your Wi-Fi system and network handle this increase in traffic? Family members will want to video chat with their loved ones and telehealth visits will require high-definition video, taxing your wireless network. Much can be done to quickly upgrade your Wi-Fi system to serve your organization’s needs.

If you need help upgrading your Wi-Fi, our team can assist. We’ll work with you to fully understand the current and future demands for connectivity and speed in your community. Connect with our team to learn more.

Avoiding Senior Living Isolation: iN2L

CMS recently provided guidance to limit guests at Senior Living facilities, which can lead to increased resident isolation and boredom. These factors can have a negative effect on overall health. One way to help mitigate feelings of isolation is through connected technology, which can engage the minds of residents to help them improve their cognitive function and increase satisfaction through social connectedness while still practicing physical distancing.

Consider the iN2L, which is an engagement platform offering person-centered, social, cognitive, spiritual and emotional content in the form of interactive videos and games. Find more details about this solution.

Another great option is the Notify Resident Engagement App, a new, soon-to-be-released software solution that connects residents to family members or staff, so they can be socially engaged and receive important notifications and updates. The software can be used on any smart device, such as a TV or tablet. Follow Direct Supply on LinkedIn or contact our team to sign up for our email list to receive updates on this solution and other upcoming releases.

Also consider devices such as the Amazon Echo Show and Facebook Portal, which allow residents to video chat with friends and family. These tools are a great way to help residents feel more connected.

From online games to hallway sing-alongs, find more ways to foster resident engagement during this time.


How do you offer doctor visits to residents in an environment where social distancing is critical? Telehealth is a great solution to this problem. Telehealth and telemedicine use technology to offer virtual doctor visits and medical consultations. Residents can engage in a video call with a remote physician, and often the onsite nursing aide can assist in the assessment. Additionally, CMS has expanded Medicare coverage of telehealth services and relaxed HIPAA enforcement to enable providers to use telehealth to help combat COVID-19.

Connect with our team to see how we can help you set up telehealth medicine in your community.

Remote Workforce Technology

As much of the country transitions to an at-home, remote workforce during this crisis, having the right computing and technology equipment is critical. Monitors, cables, laptops, webcams, printers and more are needed for success during this time. Help your remote workforce continue to contribute at a high level with an array of technology that enables them to work.

120% increase based on comparison of two four-week periods, one before COVID-19 and one when COVID-19 distancing protocols were in effect. Data based on detected falls in 23 communities using the SafelyYou solution.

2Van Doorn C, Gruber-Baldini AL, Zimmerman S, et al; Epidemiology of Dementia in Nursing Homes Research Group. Dementia as a risk factor for falls and fall injuries among nursing home residents. J Am Geriatr Soc. 2003;51(9):1213-1218.

3Aggregated data from facilities prior to and after implementing the SafelyYou solution during a 32 week period in 2019-2020. Individual and community results will vary based on a variety of factors.

4This is not a medical device. Statements regarding this temperature device have not been evaluated by the FDA. This temperature device should not be solely or primarily relied upon to diagnose or exclude a diagnosis of COVID-19, or any other disease or health condition. Elevated body temperature in the context of use should be confirmed with secondary evaluation methods.

In these challenging times, Senior Living technology can help you keep your staff and residents safe and healthy. If you need help finding the right solution or have any questions, contact our team.